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Frequently Asked
From whole bean to cup.
general
What’s so different about Spinn Coffee?
Spinn is not your run-of-the-mill coffee making experience.
Our patented centrifugal force technology has been carefully crafted to provide optimal flavor extraction levels by combining sensors, innovative engineering, and Wi-Fi connectivity.
Your Spinn Machine will provide guilt-free quality coffee and freedom of choice from the convenience of your home.
What can I make with my Spinn Coffee Maker
You name it! From Espresso to Americano,
Lungo to Pour-Over - your Spinn Coffee Maker and Accessories will take over as your personal barista,
standing by and ready to make your coffee just the way you like it.
What is Specialty Coffee?
Coffees scoring above 80 points on a 100 point scale can earn the Specialty Coffee title.
It is typically grown at higher altitudes with much care and attention from the farmers and sourced responsibly by coffee traders and/or coffee roasters.
Roasters will then create custom profiles for each coffee, harnessing the intrinsic flavors present in the beans and sell it to consumers.
Can I use any coffee?
In short, the answer is yes. That being said, the machine will have limited functionalities when it comes to important notifications and recipe downloads when using coffee beans that are not actively offered on the Spinn Market. Please note that using darker oily beans may lead to issues where the beans may not flow without assistance into the grinder chute due to the buildup of oily residue. You can check out the connected Spinn Market and consider supporting our awesome Roaster Roster for a fully immersive experience.
Do I need any additional equipment?
No, your Spinn Coffee Maker works as a stand-alone appliance. To get the most from your Spinn Experience, you will download the connected Spinn App which will allow you to brew your coffee anywhere in your house, order beans, set up automatic recurring orders and manage your Spinn Account among many other convenient features. If you are a fan of milk-based recipes, you might consider ordering the Spinn Milk Frother as an add-on accessory.
What Kind of Software do I need to use my Spinn Coffee Maker?
Spinn can be used as a stand-alone machine. The touch display on the front of the machine lets you choose from a variety 7 different drinks. To unlock the full Spinn Experience, you will download the Spinn App on your smart device.
the app
Can I use the machine without the App?
Yes you can! The touch display can be used to brew 7 different drink options, even the ones you have customized and saved! Downloading the Spinn App is required for initial setup, to receive the ongoing firmware updates, to run cleaning cycles, and to fully unlock all of the features Spinn has to offer.
Can I use the App without the Machine?
Yes you can! The Spinn App (iOS / Android) can be used to discover your new favorite coffee on the Spinn Market . You can order beans from your neighborhood shop and beyond.
How do I install the App?
How do I set up a Spinn Account?
Creating a Spinn Account is easy! Click here here to create your Spinn Account and follow the steps in the confirmation email we will send you to finalize your sign-up process. If you already have a Spinn Account you can log in here.
Can my entire household use their phones/tablets to operate our Spinn Coffee Maker?
Absolutely! Anyone can connect to your Spinn Coffee Maker using their Apple and Android devices. Guest users can log in when you share you unique QR code that will give them access to the Spinn App without even downloading it! For anyone who wants to have full access/control they must log into the Spinn App with the account associated with your machine. Be sure to share the email and password used to setup the Spinn - anyone who uses their own additional email and password to connect to the Spinn will kick off the original account and you will have to re-login.
Is it possible to connect more than one Spinn Coffee Maker to my Spinn Account?
Yes! You can now connect multiple machines to a single account.
For further information and connection instructions you can reach out to our in-app Live Support Team.
Can I use the Spinn Coffee Maker in my office?
We love this question, and we know that coffee and offices go hand in hand! It is important to note, however, that our coffee brewing systems have been approved for domestic use only. The ongoing, repeated use of a Spinn Coffee Maker in a space with lots of daily coffee servings can cause faster wear on the different mechanical components of the device. This may increase servicing requirements in comparison to the average household.
spinn coffee maker
Does the machine only work with whole beans?
Yes, the machine requires roasted whole coffee beans to function.
The roasted coffee beans will be ground right before entering the brewing chamber
where the Spinning happens for best results.
How does my Spinn Coffee Maker grind my whole beans?
Our steel conical burr grinder automatically adjusts the coarseness to match the coffee recipe you choose.
Spinn is a professional-grade coffee maker designed to grind with precision in every serving you make.
Are Spinn Coffee Makers easy to use?
The Spinn Experience has been engineered with ease in mind.
If you would like a plug-and-play experience, that is certainly a great option.
If you are a Coffee Connoisseur, however, we have more complex brewing parameters
that will allow you to have a customizable journey.
What if I don’t know much about coffee?
That shouldn’t be an obstacle in your enjoyment of your Spinn Coffee Maker!
Your machine will have preloaded standard recipes as well as seasonal ones on rotation
(made available to you via the Spinn App) that will make your experience all the more enticing.
the brewer
What is a centrifugal brewer and how does it work?
Centrifugal brewing employs centrifugal force to brew your coffee.
Our technology allows a more flexible approach to at-home brewing as it is possible to alter water,
coffee ground and rotation speed levels to serve a wide assortment of coffee recipes.
Users can therefore customize parameters to their liking and the centrifugal force in our brewing chamber
results in optimal extraction.
What are brewing parameters?
Based on the digital recipe scanned from beans available on the Spinn Market, the brewing parameters are automatically adjusted. In addition to this, users are able to adjust the amount of coffee and water per serving within the Spinn App.
How does the brewer get cleaned?
As soon as your Spinn Coffee Maker finalizes its brewing cycle,
the RPM of the centrifugal core increases to get rid of the water still present in the remaining ground coffee.
The faster RPM will dry the grounds and feed them into the residue bin by moving the built-in scraper ring
downwards inside the brewer towards the bottom of the machine.
Once all of the dry grounds have exited the brewer, and the opening at the bottom of the brewer seals shut,
your machine will be ready for the next serving.
the water reservoir
How many servings can I make with a full water reservoir?
A full water reservoir holds 40oz of water. The size of the servings you make will determine how many drinks you will get out of each full tank.
How does my machine detect when water is running low?
The Spinn has sensors that monitor the water levels. When you are running low on water, a signal will be sent to your machine, which will then notify you both through the Spinn App and on the front display panel.
How do I fill up the water reservoir?
The Spinn has a detachable water reservoir located at the back of the machine. You will need to remove it from the base to fill it. If you would like to have automatic filling, simply hook up the waterline feature by using the materials provided to connect your machine to a water supply line and follow the instructions enclosed in your User Manual.
How can I connect my machine to a water supply line?
Your Spinn Pro machine comes with an industry standard, 1/4" waterline - similar to that for connecting your refrigerator to the waterline. Further instructions are provided within the User's Manual.
How long is the technical life cycle of a Spinn Coffee Maker?
The machine is engineered for a lifetime of 5 years with 5000+ quality coffee servings.
Our food safe and industrial grade components are made for prolonged use.
the water filter
What does the Intenza Water Filter do?
The Intenza Water Filter cartridges take out chlorine and filter metals, such as lead and copper.
It reliably reduces the carbonate hardness of your water.
What are my benefits using the Intenza Water Filter?
- Improves the smell, taste and appearance of your coffee.
- Protects your Spinn Coffee Maker against limescale build-up.
- Increases the lifetime of your machine.
When do I need to replace the filter?
This will depend greatly on the water quality in your area and your coffee consumption over time. You will need to replace your water filter every 2 Months/250 Cups. Your Spinn Coffee Maker will alert you as soon as it is time to replace your filter via push notification on the Spinn App ( iOS / Android). Water filters and all of our other maintenance products can be found here.
How can I replace the filter?
Replacing your Intenza Water Filter is simple.
Turn the used water filter inside your Spinn Coffee Maker’s Water Reservoir 90 degrees counterclockwise
to remove it. Place your new water filter in the position holes found at the bottom of the Water Reservoir
and rotate 90 degrees clockwise to secure it. Please make sure that you discard your used water filters in
the plastic recycling bin and you’re good to go!
Where can I buy the Intenza Water Filter?
Are Spinn Water Filters recyclable?
Yes, Spinn Water Filters are recyclable! You can discard used filters with your plastic recycling.
bean hopper
What is the capacity of the bean reservoir?
The Spinn Coffee Maker’s bean reservoir can hold up to 18oz / 500g.
How do I clean the bean hopper?
Your Spinn's bean hopper will only need to be cleaned periodically. We recommend doing so before refilling it. You can clean it with a clean, dry microfiber cloth to remove any oil build-up.
How do I know when to refill the bean hopper?
Spinn machines have sensors that measure the bean level inside the hopper. You will receive an alert on the Spinn App as well as on the front display of the Spinn as soon as your Spinn detects that it is running low.
How long will the beans stay fresh inside the bean hopper?
The bean hopper's lid is designed to keep your beans fresh for longer. That being said, we do not recommend keeping beans in the reservoir past the 2-week mark. If you do not drink coffee every day, please consider filling your bean hopper half way for best results.
the grinder
What kind of grinder does Spinn use?
Spinn uses an FDA approved conical burr grinder with a DC motor. Its supply rate in fine mode is 1.0 grams/sec and will produce 3.0 grams/sec in coarse mode. The hardened steel grinder is fully automatic. The resulting grind of the average particle size is between 240 and 1150 micron, and accommodates any coffee recipe with 95% accuracy.
Can I use pre-ground coffee?
No, do not place pre-ground coffee in the hopper. Spinn has a built-in grinder that grinds fresh whole beans. We don't support pre-ground coffee.
used coffee grounds
Are the used coffee grounds really dry after the brewing process?
The centrifugal core forces all the water to pass completely through the coffee grounds.
This efficient process fully extracts water and moisture from the centrifugal core.
As a result, the spent coffee grounds are dry to the touch and ready to be evenly sprinkled around your garden.
How often do I need to empty the residue bin?
Because the coffee grounds are dry to touch after brewing, the residue bin can hold multiple servings before needing to be emptied. For best maintenance practices, we recommend that you empty your residue every other day....if it's a busy household, you may need to empty daily!
How do I clean the residue bin?
Please clean your residue bin by hand with warm, soapy water. Do not put in the dishwasher.
How do I know the residue bin is full?
What can I do with the dry coffee grounds?
There are so many cool projects that you can use your dry coffee grounds for. You can sprinkle the grounds in your garden, start your own body scrub line, or use them to dye your clothes! The internet is full of ideas and you can always reach out to us at support@spinn.com for inspiration.
the drip tray
How do I remove the drip tray?
Your drip tray can be easily removed by sliding it towards you.
How do I clean the drip tray?
Wash with warm, soapy water - do not place in the dishwasher.
How do I know the drip tray is full?
Your Spinn Coffee Maker includes a sensor that monitors the drip tray. You will be alerted on both the app and the Spinn's front display when your drip tray needs to be emptied.
spinn accessories
Does the milk frother connect via WiFi or bluetooth?
No, the Spinn Milk Frother is a separate appliance that does not connect via Wifi or Bluetooth.
How do I control the milk frother?
The Spinn Milk Frother is a separate appliance that can only be activated manually.
What type of milk can I use?
You can use all of your favorite milks and plant-based alternatives. Please note that the texture and consistency of your chosen milk will produce varying amounts of froth.
The Spinn Milk Frother is not suitable for heating up chocolate milk. Chocolate milk contains sugar that when heated can cause a coat of unwanted residue inside of the frother leading to malfunctions.
How can I make several beverages with hot milk foam in a row?
Your milk frother will require a few minutes to cool down before the next serving.
If you would like to produce several servings from your milk frother in rapid succession,
you can shorten this time by rinsing the inside of your milk frother with cold water between each cycle.
How can I heat milk without creating milk froth?
If you wish to heat up your milk without the added froth, simply press the button twice.
How can I clean the different parts of the milk frother?
The frother must be hand-washed carefully in order to avoid water damage in the inner circuits as it is an electronic component. Please use warm, soapy water to hand wash the whisk and frother lid.
What should I avoid when using the milk frother?
- Do not immerse the charging dock or container in water or any other liquid.
- Do not clean the charging dock or container in the dishwasher.
- Never use scouring pads, abrasive cleaning agents or aggressive liquids to clean the appliance.
Can I order Spinn Accessories separately?
Of course! You can purchase all Spinn accessories and essentials here.
spare parts
What happens if one of my Spinn Coffee Maker’s parts is damaged/needs replacement?
If your Spinn Coffee Maker is damaged in any way, you can reach out to our support team via the Spinn App (iOS / Android) or you can also contact support@spinn.com for assistance. If our support team determines that the damage was caused by elements outside of your control and your machine is still under warranty, we will be sure to expedite the shipment of any replacement parts required or process your machine for repair.
Where can I buy spare parts?
Spare parts are available for purchase here. Spinn is built with detachable and replaceable parts. Please contact us directly if you experience any issues. In most cases, you will be able to install the replacement part on your own.
warranty & service
Does the Spinn Coffee Maker have a warranty?
Absolutely! Your Spinn Coffee Maker has a 45-day no questions asked return policy as well as a 1 yr warranty. You can access the Return Policy and Limited Warranty information here.
Can I get a refund?
Yes! Prior to shipping your Spinn Coffee Maker, you can get a full refund by emailing support@spinn.com. Once you receive your Spinn Coffee Maker, you’ll need to refer to the Return Policy and Limited Warranty for refund instructions.
When will my credit card be charged?
Payments are processed upon checkout, so your card will be charged as soon as you place your order.
What is Affirm?
Affirm is a third party payment provider that offers financing options to our customers. You can learn more about how Affirm works by going here.
shipping
Where is Spinn available for purchase?
We are currently only shipping to the US. If you would like to be notified when we open shipment to your area, please feel free to contact support@spinn.com or sign up to our newsletter by scrolling to the bottom of our website.
Shipping and delivery
All Spinn Coffee Maker orders should take approximately 10 business days to arrive. You will receive a separate email with your tracking information as soon as your unit is dispatched.
Address confirmation is a requirement for our earliest adopters. If you belong to this group and have not yet received your unit, please be sure to contact info@spinn.com to have your shipment expedited as our correspondence may have been filtered into your Spam/Trash.
spinn market
What is the best roast for me?
If you’re new to the Spinn Market and are not sure where to start, we recommend you try the Spinn Blend first. You can also ask for recommendations from our coffee experts by reaching out to market@spinn.com.
What is Auto-Order?
This is the best way for our customers to keep their favorite beans on rotation and encourages repeat use and purchases within the marketplace. Spinn Market customers and Spinn Coffee Maker owners have the ability to curate an auto-order list with their bean preferences, which can be set for automatic ordering. The options can also be customized to set the order frequency and bag quantity.
I’d like to see my local roaster on the Spinn Market.
We want you to have the best Spinn Experience and using beans that have been uploaded to our database will certainly help! If you would like to recommend a roaster, please feel free to contact roaster@spinn.com to submit your requests.
My Spinn App isn’t recognizing my Spinn Market beans.
Sometimes the app might not recognize your Spinn Market purchase. If this happens, please contact our Live Support Team via the Spinn App (iOS / Android) or by reaching out to techteam@spinn.com for assistance.
spinn coffee order
How do I track my order?
When your order has been placed, you will receive both an order and a shipment confirmation email. In the shipment email, there will be a link with the tracking from the mail courrier where you'll be able to see the status of your order. You can also access order tracking by logging into the Spinn homepage and selecting “Orders”
My order has no updated tracking information.
The tracking information may take from 48-72 hours to update. If you still haven't seen any updates after 72 hours for your order, please reach out to our Support Team for assistance market@spinn.com
My order hasn't arrived.
We partner with specialty coffee roasters that roast products fresh to order. Orders will be fulfilled and shipped within 4 business days. If you haven't received your shipment confirmation past this window, please reach out to our support team via market@spinn.com or via the LIVE chat within the Spinn App.
My order was marked delivered but hasn't arrived - what do I do?
With major carriers like USPS or UPS, some orders may be marked delivered early and end up arriving a day or two later. If your order still hasn't arrived after 48 hours of being marked delivered, please reach out to our support team market@spinn.com
If your coffee has not arrived within 48 hours beyond the estimated delivery date as posted in your shipping confirmation email, do not hesitate to reach out market@spinn.com
Where is the rest of my order?
Our roasters ship orders directly from their roasting center to you. Multiple items purchased from different roasters in the same cart will be shipped separately.
*Please note that roasters have set individual roasting schedules, while many do not roast over the weekends or holidays.
Can I cancel my order?
If you have recently placed your order, our Support Team may be able to cancel it completely or partially. Once the roaster has processed and roasted the order, we're no longer able to cancel it. Our Support Team will do all that we can to help. Reach us via LIVE chat on the homepage/Spinn app or email us at market@spinn.com.
Shipping structure
Because we partner with our roasters for direct shipments from their corresponding locations, coffee orders cannot be combined with Spinn marketplace items.
Please note with coffee orders - The flat rate of 3.00 will be the cost no matter the quantity if from the same roaster, with an additional 3.00 for each roaster source.
referral program
How does it work?
As soon as your contact redeems their Referral Code, they will automatically get a $100 discount on their order and you will receive $25 in Coffee Credits that you can find in your Spinn Profile.
What rewards can I expect when I participate in Spinn’s Referral Program?
There is a $25 Coffee Credits incentive for our customers each time that a referral is successful and your contact purchases their Spinn Coffee Maker with your Referral Code.
What rewards will my contact get when I refer them?
When your contact redeems your Referral Code at checkout, they will get a $100 discount on their Spinn Coffee Maker.
Can I refer more than one person?
Absolutely! You are free to send Referral Codes to as many of your contacts as you’d like. Please bear in mind that you will get rewards only when your contact redeems your Referral Code at checkout.
How can I use my Coffee Credit?
As soon as the Coffee Credits have been issued to your account, you can find the credit in your Spinn Profile and begin spending them. You can consult this section at any time to review your balance. Coffee Credit can be used towards Spinn Market coffee purchases as well as Spinn Maintenance Products and accessories.
How does the Referral Code discount work?
The $100 discount from your Referral Code will only apply when purchasing a Spinn Coffee Maker.
What happens with my redeemed Coffee Credit if my Referral Contact receives a refund?
In the event that your Referral Contact cancels their order or returns their Spinn Coffee Maker for a refund, the remaining Coffee Credit balance will be revoked from your Spinn Account. Per our Credit Terms, Coffee Credit is not exchangeable for cash. The issuing and retraction of Coffee Credit is, therefore, at Spinn’s discretion and will be assessed by our Support Team on a case by case basis.
Does the Spinn Referral Program have an expiration date?
The Spinn Referral Program will be available for the foreseeable future. That being said, the Spinn Referral Program is subject to change or dissolution without previous notice. Redeemed Coffee Credit can also be revoked in the event that it has expired or that the order linked to your Referral Code is canceled.
oily dark beans
Can I use dark/oily beans with my Spinn?
You can use dark roast beans in your Spinn. However, please be advised that you may need to assist the more oily beans in making their way to the grinder chute as the residue will tend to cause clogs in the hopper, preventing them from automatically falling into the grinder. Also, your transport worm will likely need to be cleared more often when using the more oily beans, again due to the oily residue building up on the auger. Lastly, keeping up with the required cleaning/maintenance schedule is essential in keeping your Spinn clean and happy on the inside where all the 'magic' happens. For other tips and guidance for dark bean usage, hop on the Support chat where the team is happy to help you out!
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