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Frequently Asked

From whole bean to cup.


Spinn is not your run-of-the-mill coffee making experience. Our patented centrifugal force technology has been carefully crafted to provide optimal flavor extraction levels by combining sensors, innovative engineering, and Wi-Fi connectivity. Your Spinn Machine will provide guilt-free quality coffee and freedom of choice from the convenience of your home.
You name it! From Espresso to Americano, Lungo to Pour-Over - your Spinn Coffee Maker and Accessories will take over as your personal barista, standing by and ready to make your coffee just the way you like it.
Coffees scoring above 80 points on a 100 point scale can earn the Specialty Coffee title. It is typically grown at higher altitudes with much care and attention from the farmers and sourced responsibly by coffee traders and/or coffee roasters. Roasters will then create custom profiles for each coffee, harnessing the intrinsic flavors present in the beans and sell it to consumers.
In short, the answer is yes. That being said, the machine will have limited functionalities when it comes to important notifications and recipe downloads when using coffee beans that are not actively offered on the Spinn Market. Please note that using darker oily beans may lead to issues where the beans may not flow without assistance into the grinder chute due to the buildup of oily residue. You can check out the connected Spinn Market and consider supporting our awesome Roaster Roster for a fully immersive experience.
No, your Spinn Coffee Maker works as a stand-alone appliance. To get the most from your Spinn Experience, you will download the connected Spinn App which will allow you to brew your coffee anywhere in your house, order beans, set up automatic recurring orders and manage your Spinn Account among many other convenient features. If you are a fan of milk-based recipes, you might consider ordering the Spinn Milk Frother as an add-on accessory.
Spinn can be used as a stand-alone machine. The touch display on the front of the machine lets you choose from a variety 7 different drinks. To unlock the full Spinn Experience, you will download the Spinn App on your smart device.

the app

Yes you can! The touch display can be used to brew 7 different drink options, even the ones you have customized and saved! Downloading the Spinn App is required for initial setup, to receive the ongoing firmware updates, to run cleaning cycles, and to fully unlock all of the features Spinn has to offer.
Yes you can! The Spinn App (iOS / Android) can be used to discover your new favorite coffee on the Spinn Market . You can order beans from your neighborhood shop and beyond.
The Spinn App is available for Apple and Android devices. You can find direct links to download the Spinn App here: iOS /Android.
Creating a Spinn Account is easy! Click here here to create your Spinn Account and follow the steps in the confirmation email we will send you to finalize your sign-up process. If you already have a Spinn Account you can log in here.
Absolutely! Anyone can connect to your Spinn Coffee Maker using their Apple and Android devices. Guest users can log in when you share you unique QR code that will give them access to the Spinn App without even downloading it! For anyone who wants to have full access/control they must log into the Spinn App with the account associated with your machine. Be sure to share the email and password used to setup the Spinn - anyone who uses their own additional email and password to connect to the Spinn will kick off the original account and you will have to re-login.
Yes! You can now connect multiple machines to a single account. For further information and connection instructions you can reach out to our in-app Live Support Team.
We love this question, and we know that coffee and offices go hand in hand! It is important to note, however, that our coffee brewing systems have been approved for domestic use only. The ongoing, repeated use of a Spinn Coffee Maker in a space with lots of daily coffee servings can cause faster wear on the different mechanical components of the device. This may increase servicing requirements in comparison to the average household.

spinn coffee maker

Yes, the machine requires roasted whole coffee beans to function. The roasted coffee beans will be ground right before entering the brewing chamber where the Spinning happens for best results.
Our steel conical burr grinder automatically adjusts the coarseness to match the coffee recipe you choose. Spinn is a professional-grade coffee maker designed to grind with precision in every serving you make.
The Spinn Experience has been engineered with ease in mind. If you would like a plug-and-play experience, that is certainly a great option. If you are a Coffee Connoisseur, however, we have more complex brewing parameters that will allow you to have a customizable journey.
That shouldn’t be an obstacle in your enjoyment of your Spinn Coffee Maker! Your machine will have preloaded standard recipes as well as seasonal ones on rotation (made available to you via the Spinn App) that will make your experience all the more enticing.

the brewer

Centrifugal brewing employs centrifugal force to brew your coffee. Our technology allows a more flexible approach to at-home brewing as it is possible to alter water, coffee ground and rotation speed levels to serve a wide assortment of coffee recipes. Users can therefore customize parameters to their liking and the centrifugal force in our brewing chamber results in optimal extraction.
Based on the digital recipe scanned from beans available on the Spinn Market, the brewing parameters are automatically adjusted. In addition to this, users are able to adjust the amount of coffee and water per serving within the Spinn App.
As soon as your Spinn Coffee Maker finalizes its brewing cycle, the RPM of the centrifugal core increases to get rid of the water still present in the remaining ground coffee. The faster RPM will dry the grounds and feed them into the residue bin by moving the built-in scraper ring downwards inside the brewer towards the bottom of the machine. Once all of the dry grounds have exited the brewer, and the opening at the bottom of the brewer seals shut, your machine will be ready for the next serving.

the water reservoir

A full water reservoir holds 40oz of water. The size of the servings you make will determine how many drinks you will get out of each full tank.
The Spinn has sensors that monitor the water levels. When you are running low on water, a signal will be sent to your machine, which will then notify you both through the Spinn App and on the front display panel.
The Spinn has a detachable water reservoir located at the back of the machine. You will need to remove it from the base to fill it. If you would like to have automatic filling, simply hook up the waterline feature by using the materials provided to connect your machine to a water supply line and follow the instructions enclosed in your User Manual.
Your Spinn Pro machine comes with an industry standard, 1/4" waterline - similar to that for connecting your refrigerator to the waterline. Further instructions are provided within the User's Manual.
The machine is engineered for a lifetime of 5 years with 5000+ quality coffee servings. Our food safe and industrial grade components are made for prolonged use.

the water filter

The Intenza Water Filter cartridges take out chlorine and filter metals, such as lead and copper. It reliably reduces the carbonate hardness of your water.
  • Improves the smell, taste and appearance of your coffee.
  • Protects your Spinn Coffee Maker against limescale build-up.
  • Increases the lifetime of your machine.
This will depend greatly on the water quality in your area and your coffee consumption over time. You will need to replace your water filter every 2 Months/250 Cups. Your Spinn Coffee Maker will alert you as soon as it is time to replace your filter via push notification on the Spinn App ( iOS / Android). Water filters and all of our other maintenance products can be found here.
Replacing your Intenza Water Filter is simple. Turn the used water filter inside your Spinn Coffee Maker’s Water Reservoir 90 degrees counterclockwise to remove it. Place your new water filter in the position holes found at the bottom of the Water Reservoir and rotate 90 degrees clockwise to secure it. Please make sure that you discard your used water filters in the plastic recycling bin and you’re good to go!
The Intenza Water Filter can be ordered online within the Spinn App (iOS / Android) and on the Spinn Website.
Yes, Spinn Water Filters are recyclable! You can discard used filters with your plastic recycling.

bean hopper

The Spinn Coffee Maker’s bean reservoir can hold up to 18oz / 500g.
Your Spinn's bean hopper will only need to be cleaned periodically. We recommend doing so before refilling it. You can clean it with a clean, dry microfiber cloth to remove any oil build-up.
Spinn machines have sensors that measure the bean level inside the hopper. You will receive an alert on the Spinn App as well as on the front display of the Spinn as soon as your Spinn detects that it is running low.

The bean hopper's lid is designed to keep your beans fresh for longer. That being said, we do not recommend keeping beans in the reservoir past the 2-week mark. If you do not drink coffee every day, please consider filling your bean hopper half way for best results.

the grinder

Spinn uses an FDA approved conical burr grinder with a DC motor. Its supply rate in fine mode is 1.0 grams/sec and will produce 3.0 grams/sec in coarse mode. The hardened steel grinder is fully automatic. The resulting grind of the average particle size is between 240 and 1150 micron, and accommodates any coffee recipe with 95% accuracy.
No, do not place pre-ground coffee in the hopper. Spinn has a built-in grinder that grinds fresh whole beans. We don't support pre-ground coffee.

used coffee grounds

The centrifugal core forces all the water to pass completely through the coffee grounds. This efficient process fully extracts water and moisture from the centrifugal core. As a result, the spent coffee grounds are dry to the touch and ready to be evenly sprinkled around your garden.
Because the coffee grounds are dry to touch after brewing, the residue bin can hold multiple servings before needing to be emptied. For best maintenance practices, we recommend that you empty your residue every other day....if it's a busy household, you may need to empty daily!
Please clean your residue bin by hand with warm, soapy water. Do not put in the dishwasher.
Your Spinn Coffee Maker comes with a built-in sensor that measures the grounds collected in the residue bin. You will receive an alert on your connected Spinn App (iOS / Android) and will also be alerted on your Spinn's display panel.
There are so many cool projects that you can use your dry coffee grounds for. You can sprinkle the grounds in your garden, start your own body scrub line, or use them to dye your clothes! The internet is full of ideas and you can always reach out to us at for inspiration.

the drip tray

Your drip tray can be easily removed by sliding it towards you.
Wash with warm, soapy water - do not place in the dishwasher.
Your Spinn Coffee Maker includes a sensor that monitors the drip tray. You will be alerted on both the app and the Spinn's front display when your drip tray needs to be emptied.

spinn accessories

No, the Spinn Milk Frother is a separate appliance that does not connect via Wifi or Bluetooth.
The Spinn Milk Frother is a separate appliance that can only be activated manually.

You can use all of your favorite milks and plant-based alternatives. Please note that the texture and consistency of your chosen milk will produce varying amounts of froth.

The Spinn Milk Frother is not suitable for heating up chocolate milk. Chocolate milk contains sugar that when heated can cause a coat of unwanted residue inside of the frother leading to malfunctions.

Your milk frother will require a few minutes to cool down before the next serving. If you would like to produce several servings from your milk frother in rapid succession, you can shorten this time by rinsing the inside of your milk frother with cold water between each cycle.
If you wish to heat up your milk without the added froth, simply press the button twice.
The frother must be hand-washed carefully in order to avoid water damage in the inner circuits as it is an electronic component. Please use warm, soapy water to hand wash the whisk and frother lid.
  • Do not immerse the charging dock or container in water or any other liquid.
  • Do not clean the charging dock or container in the dishwasher.
  • Never use scouring pads, abrasive cleaning agents or aggressive liquids to clean the appliance.
Of course! You can purchase all Spinn accessories and essentials here.

spare parts

If your Spinn Coffee Maker is damaged in any way, you can reach out to our support team via the Spinn App (iOS / Android) or you can also contact for assistance. If our support team determines that the damage was caused by elements outside of your control and your machine is still under warranty, we will be sure to expedite the shipment of any replacement parts required or process your machine for repair.
Spare parts are available for purchase here. Spinn is built with detachable and replaceable parts. Please contact us directly if you experience any issues. In most cases, you will be able to install the replacement part on your own.

warranty & service

Absolutely! Your Spinn Coffee Maker has a 45-day no questions asked return policy as well as a 1 yr warranty. You can access the Return Policy and Limited Warranty information here.
Yes! Prior to shipping your Spinn Coffee Maker, you can get a full refund by emailing Once you receive your Spinn Coffee Maker, you’ll need to refer to the Return Policy and Limited Warranty for refund instructions.
Payments are processed upon checkout, so your card will be charged as soon as you place your order.
Affirm is a third party payment provider that offers financing options to our customers. You can learn more about how Affirm works by going here.


We are currently only shipping to the US. If you would like to be notified when we open shipment to your area, please feel free to contact or sign up to our newsletter by scrolling to the bottom of our website.

All Spinn Coffee Maker orders should take approximately 10 business days to arrive. You will receive a separate email with your tracking information as soon as your unit is dispatched.

Address confirmation is a requirement for our earliest adopters. If you belong to this group and have not yet received your unit, please be sure to contact to have your shipment expedited as our correspondence may have been filtered into your Spam/Trash.

spinn market

If you’re new to the Spinn Market and are not sure where to start, we recommend you try the Spinn Blend first. You can also ask for recommendations from our coffee experts by reaching out to
This is the best way for our customers to keep their favorite beans on rotation and encourages repeat use and purchases within the marketplace. Spinn Market customers and Spinn Coffee Maker owners have the ability to curate an auto-order list with their bean preferences, which can be set for automatic ordering. The options can also be customized to set the order frequency and bag quantity.
We want you to have the best Spinn Experience and using beans that have been uploaded to our database will certainly help! If you would like to recommend a roaster, please feel free to contact to submit your requests.
Sometimes the app might not recognize your Spinn Market purchase. If this happens, please contact our Live Support Team via the Spinn App (iOS / Android) or by reaching out to for assistance.

spinn coffee order

When your order has been placed, you will receive both an order and a shipment confirmation email. In the shipment email, there will be a link with the tracking from the mail courrier where you'll be able to see the status of your order. You can also access order tracking by logging into the Spinn homepage and selecting “Orders”
The tracking information may take from 48-72 hours to update. If you still haven't seen any updates after 72 hours for your order, please reach out to our Support Team for assistance
We partner with specialty coffee roasters that roast products fresh to order. Orders will be fulfilled and shipped within 4 business days. If you haven't received your shipment confirmation past this window, please reach out to our support team via or via the LIVE chat within the Spinn App.

With major carriers like USPS or UPS, some orders may be marked delivered early and end up arriving a day or two later. If your order still hasn't arrived after 48 hours of being marked delivered, please reach out to our support team

If your coffee has not arrived within 48 hours beyond the estimated delivery date as posted in your shipping confirmation email, do not hesitate to reach out

Our roasters ship orders directly from their roasting center to you. Multiple items purchased from different roasters in the same cart will be shipped separately.

*Please note that roasters have set individual roasting schedules, while many do not roast over the weekends or holidays.

If you have recently placed your order, our Support Team may be able to cancel it completely or partially. Once the roaster has processed and roasted the order, we're no longer able to cancel it. Our Support Team will do all that we can to help. Reach us via LIVE chat on the homepage/Spinn app or email us at

Because we partner with our roasters for direct shipments from their corresponding locations, coffee orders cannot be combined with Spinn marketplace items.

Please note with coffee orders - The flat rate of 3.00 will be the cost no matter the quantity if from the same roaster, with an additional 3.00 for each roaster source.

referral program

As soon as your contact redeems their Referral Code, they will automatically get a $undefined discount on their order and you will receive $undefined in Coffee Credits that you can find in your Spinn Profile.

There is a $undefined Coffee Credits incentive for our customers each time that a referral is successful and your contact purchases their Spinn Coffee Maker with your Referral Code.
When your contact redeems your Referral Code at checkout, they will get a $undefined discount on their Spinn Coffee Maker.
Absolutely! You are free to send Referral Codes to as many of your contacts as you’d like. Please bear in mind that you will get rewards only when your contact redeems your Referral Code at checkout.
As soon as the Coffee Credits have been issued to your account, you can find the credit in your Spinn Profile and begin spending them. You can consult this section at any time to review your balance. Coffee Credit can be used towards Spinn Market coffee purchases as well as Spinn Maintenance Products and accessories.
The $undefined discount from your Referral Code will only apply when purchasing a Spinn Coffee Maker.
In the event that your Referral Contact cancels their order or returns their Spinn Coffee Maker for a refund, the remaining Coffee Credit balance will be revoked from your Spinn Account. Per our Credit Terms, Coffee Credit is not exchangeable for cash. The issuing and retraction of Coffee Credit is, therefore, at Spinn’s discretion and will be assessed by our Support Team on a case by case basis.
The Spinn Referral Program will be available for the foreseeable future. That being said, the Spinn Referral Program is subject to change or dissolution without previous notice. Redeemed Coffee Credit can also be revoked in the event that it has expired or that the order linked to your Referral Code is canceled.

oily dark beans

You can use dark roast beans in your Spinn. However, please be advised that you may need to assist the more oily beans in making their way to the grinder chute as the residue will tend to cause clogs in the hopper, preventing them from automatically falling into the grinder. Also, your transport worm will likely need to be cleared more often when using the more oily beans, again due to the oily residue building up on the auger. Lastly, keeping up with the required cleaning/maintenance schedule is essential in keeping your Spinn clean and happy on the inside where all the 'magic' happens. For other tips and guidance for dark bean usage, hop on the Support chat where the team is happy to help you out!
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