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Frequently Asked
From whole bean to cup.
general
What’s so different about Spinn Coffee?
Spinn is not your run-of-the-mill coffee making experience.
Our patented centrifugal force technology has been carefully crafted to provide optimal flavor extraction levels by combining sensors, innovative engineering, and Wi-Fi connectivity.
Your Spinn Machine will provide guilt-free quality coffee and freedom of choice from the convenience of your home.
What can I make with my Spinn Coffee Maker
You name it! From Espresso to Americano,
Lungo to Pour-Over - your Spinn Coffee Maker and Accessories will take over as your personal barista,
standing by and ready to make your coffee just the way you like it.
What is Specialty Coffee?
Coffees scoring above 80 points on a 100 point scale can earn the Specialty Coffee title.
It is typically grown at higher altitudes with much care and attention from the farmers and sourced responsibly by coffee traders and/or coffee roasters.
Roasters will then create custom profiles for each coffee, harnessing the intrinsic flavors present in the beans and sell it to consumers.
Can I use any coffee?
In short, the answer is yes. That being said, the machine will have limited functionalities when it comes to automatic ordering, important notifications and recipe downloads when using coffee beans that are not actively offered on the Spinn Market. We also advise against using darker oily beans as they may lead to issues with your machine in the long-run. You can check out the connected Spinn Market and consider supporting our awesome Roaster Roster for a fully immersive experience.,
Do I need any additional equipment?
No, your Spinn Coffee Maker works as a stand-alone appliance.
To get the most from your Spinn Experience, you can download the connected Spinn App
that will allow you to brew your coffee anywhere in your house, order beans,
set up automatic recurring orders and manage your Spinn Account amongst many other convenient features.
If you are a fan of milk-based recipes, you might consider ordering the Spinn Milk Frother as an add-on accessory.
the app
Can I use the machine without the App?
Yes you can! The touch display can be used to cycle through the various brewing options.
Using the Spinn App will allow you to explore all the benefits that Spinn has to offer.
Can I use the App without the Machine?
Yes you can! The Spinn App (iOS / Android) can be used to discover your new favorite coffee on the Spinn Market . You can order beans from your neighborhood shop and beyond.
How do I install the App?
How do I set up a Spinn Account?
Creating a Spinn Account is easy! Click here to create your Spinn Account and follow the steps in the confirmation email we sent you to finalize your sign-up process. If you already have a Spinn Account you can log in here.
Can my entire household use their phones/tablets to operate our Spinn Coffee Maker?
Absolutely! Anyone can connect to your Spinn Coffee Maker using their Apple and Android devices. Guest users must log into the Spinn App with the account associated with your machine. In other words, you must use the same login information to be able to establish a successful connection from separate devices.
Is it possible to connect more than one Spinn Coffee Maker to my Spinn Account?
Yes! You can now connect multiple machines to a single account.
For further information and connection instructions you can reach out to our in-app Live Support Team.
Can I use the Spinn Coffee Maker in my office?
We love this question, and we know that coffee and offices go hand in hand! It is important to note, however, that our coffee brewing systems have been approved for domestic use only. The ongoing, repeated use of a Spinn Coffee Maker in a space with lots of daily coffee servings can cause faster wear on the different mechanical components of the device. This may increase servicing requirements in comparison to the average household.
spinn coffee maker
Does the machine only work with whole beans?
Yes, the machine requires roasted whole coffee beans to function.
The roasted coffee beans will be ground right before entering the brewing chamber
where the Spinning happens for best results.
How does my Spinn Coffee Maker grind my whole beans?
Our steel conical burr grinder automatically adjusts the coarseness to match the coffee recipe you choose.
Spinn is a professional-grade coffee maker designed to grind with precision in every serving you make.
Which model is best suited for my needs?
This depends on your needs! If you don’t want to worry about filling up your water reservoir,
the Spinn Original Pro will be the perfect fit for your household as it has an integrated water supply line
and includes everything you will need to hook up your machine and automatically refill your water reservoir.
The Spinn Original model does not have this feature.
Are all Spinn Coffee Makers easy to use?
The Spinn Experience has been engineered with ease in mind.
If you would like a plug-and-play experience, that is certainly a great option.
If you are a Coffee Connoisseur, however, we have more complex brewing parameters
that will allow you to have a fully customizable journey.
What if I don’t know much about coffee?
That shouldn’t be an obstacle in your enjoyment of your Spinn Coffee Maker!
Your machine will have preloaded standard recipes as well as seasonal ones on rotation
(made available to you via the Spinn App) that will make your experience all the more enticing.
the brewer
What is a centrifugal brewer and how does it work?
Centrifugal brewing employs centrifugal force to brew your coffee.
Our technology allows a more flexible approach to at-home brewing as it is possible to alter water,
coffee ground and rotation speed levels to serve a wide assortment of coffee recipes.
Users can therefore customize parameters to their liking and the centrifugal force in our brewing chamber
results in optimal extraction.
What are brewing parameters?
Based on the digital recipe scanned from beans available on the Spinn Market,
the brewing parameters are automatically adjusted. In addition to this,
users are able to adjust the amount of coffee and water per serving.
How does the brewer get cleaned?
As soon as your Spinn Coffee Maker finalizes its brewing cycle,
the RPM of the centrifugal core increases to get rid of the water still present in the remaining ground coffee.
The faster RPM will dry the grounds and feed them into the residue bin by moving the built-in scraper ring
downwards inside the brewer towards the bottom of the machine.
Once all of the dry grounds have exited the brewer, and the opening at the bottom of the brewer seals shut,
your machine will be ready for the next serving.
the water reservoir
How many servings can I make with a full water reservoir?
A full water reservoir will allow 10 servings of 8oz drip coffee or 25 servings of 2oz espressos on average.
How much does the water reservoir hold?
The water reservoir capacity is 40 oz /1.2 liters.
How does my machine detect when water is running low?
All Spinn Coffee Makers come with a sensor that monitors the water levels.
When you are running low on water, a signal will be sent to your machine, which will then notify you both through
the Spinn App and on the appliance’s frontal display panel.
How do I fill up the water reservoir?
All models have a detachable water reservoir located at the back of the machine.
You will need to remove it and use tap water to fill it.
If you have a Spinn Original Pro Coffee Maker, you can also activate the auto-fill feature by using the materials provided
to connect your machine to a water supply line and follow the instructions enclosed in your User Manual.
How can I connect my machine to a water supply line?
The only model capable of water supply line connectivity is the Spinn Original Pro Coffee Maker.
Your Pro machine will come with all items needed for connection.
How long is the technical life cycle of a Spinn Coffee Maker?
The machine is engineered for a lifetime of 5 years with 5000+ quality coffee servings.
Our food safe and industrial grade components are made for prolonged use.
the water filter
What does the Intenza Water Filter do?
The Intenza Water Filter cartridges take out chlorine and filter metals, such as lead and copper.
It reliably reduces the carbonate hardness of your water.
What are my benefits using the Intenza Water Filter?
- Improves the smell, taste and appearance of your coffee.
- Protects your Spinn Coffee Maker against limescale build-up.
- Increases the lifetime of your machine.
When do I need to replace the filter?
This will depend greatly on the water quality in your area and your coffee consumption over time. You will need to replace your water filter every 2 Months/250 Cups. Your Spinn Coffee Maker will alert you as soon as it is time to replace your filter via push notification on the Spinn App ( iOS / Android). Water filters and all of our other maintenance products can be found here.
How can I replace the filter?
Replacing your Intenza Water Filter is simple.
Turn the used water filter inside your Spinn Coffee Maker’s Water Reservoir 90 degrees counterclockwise
to remove it. Place your new water filter in the position holes found at the bottom of the Water Reservoir
and rotate 90 degrees clockwise to secure it. Please make sure that you discard your used water filters in
the plastic recycling bin and you’re good to go!
Where can I buy the Intenza Water Filter?
Are Spinn Water Filters recyclable?
Yes, Spinn Water Filters are recyclable! You can discard used filters with your plastic recycling.
bean reservoir
What is the capacity of the bean reservoir?
The Spinn Coffee Maker’s bean reservoir can hold up to 18oz / 500g.
How do I clean the bean reservoir?
Your machine’s bean reservoir will only need to be cleaned periodically.
We recommend doing so before you refill your reservoir.
As soon as it is time to clean your bean reservoir, switch off your machine and clean with a dry
cloth to remove any oil build-up.
How do I know when to refill the bean reservoir?
Spinn machines have sensors that measure the bean level inside the reservoir.
You will receive an alert on the Spinn App as soon as your machine detects that it is running low.
How long will the beans stay fresh inside the bean reservoir?
The bean reservoir’s lid is designed to keep your beans fresh for longer. That being said, we do not recommend keeping beans in the reservoir past the 2-week mark. If you do not drink coffee every day, please consider filling your Bean Reservoir half way for best results.
the grinder
What kind of grinder does Spinn use?
Spinn uses an FDA approved conical burr grinder with a DC motor. Its supply rate in fine mode is 1.0 grams/sec and will produce 3.0 grams/sec in coarse mode. The hardened steel grinder is fully automatic and can be adjusted through the Spinn App (iOS / Android). The resulting grind of the average particle size is between 240 and 1150 micron, and accommodates any coffee recipe with 95% accuracy.
Can I use pre-ground coffee?
Spinn has a built-in grinder that grinds fresh whole beans. We don't support pre-ground coffee.
used coffee grounds
Are the used coffee grounds really dry after the brewing process?
The centrifugal core forces all the water to pass completely through the coffee grounds.
This efficient process fully extracts water and moisture from the centrifugal core.
As a result, the spent coffee grounds are dry to the touch and ready to be evenly sprinkled around your garden.
How often do I need to empty the residue bin?
Because the coffee grounds are dry to touch after brewing, the residue bin can hold multiple servings before needing to be emptied.
For best maintenance practices, we recommend that you empty your residue bin once per week.
How do I clean the residue bin?
For best results, please clean your residue bin by hand.
How do I know the residue bin is full?
What can I do with the dry coffee grounds?
There are so many cool projects that you can use your dry coffee grounds for. You can sprinkle the grounds in your garden, start your own body scrub line, or use them to dye your clothes! The internet is full of ideas and you can always reach out to us at support@spinn.com for inspiration.
the drip tray
How do I remove the drip tray?
Your drip tray can be easily removed by sliding it towards you.
How do I clean the drip tray?
For best results, please be sure to hand-wash your drip tray with warm water and dishwashing soap.
Using your dishwasher may damage it.
How do I know the drip tray is full?
All Spinn Coffee Makers include a sensor that monitors the drip tray.
You will be alerted on both the app and the appliance’s touch display when your drip tray needs to be emptied.
spinn accessories
Does the milk frother connect via WiFi or bluetooth?
No, the Spinn Milk Frother is a separate appliance that does not connect via Wifi or Bluetooth.
How do I control the milk frother?
The Spinn Milk Frother is a separate appliance that can only be activated manually.
What type of milk can I use?
You can use all of your favorite milks and plant-based alternatives. Please note that the texture and consistency of your chosen milk will produce varying amounts of froth.
The Spinn Milk Frother is not suitable for heating up chocolate milk. Chocolate milk contains sugar that when heated can cause a coat of unwanted residue inside of the frother leading to malfunctions.
How can I make several beverages with hot milk foam in a row?
Your milk frother will require a few minutes to cool down before the next serving.
If you would like to produce several servings from your milk frother in rapid succession,
you can shorten this time by rinsing the inside of your milk frother with cold water between each cycles.
How can I heat milk without creating milk froth?
If you wish to heat up your milk without the added froth, it’s as simple as removing the frothing coil.
How can I clean the different parts of the milk frother?
The lid and frothing whisk can either be cleaned by hand or in the dishwasher.
The main container must be hand-washed carefully in order to avoid water damage in the
inner circuits as it is an electronic component.
What should I avoid when using the milk frother?
- Do not immerse the charging dock or container in water or any other liquid.
- Do not clean the charging dock or container in the dishwasher.
- Never use scouring pads, abrasive cleaning agents or aggressive liquids to clean the appliance.
Can I order Spinn Accessories separately?
Of course! You can purchase the Spinn Milk Frother and Carafe here (subject to availability.)
spare parts
What happens if one of my Spinn Coffee Maker’s parts is damaged/needs replacement?
If your Spinn Coffee Maker is damaged in any way, you can reach out to our support team via the Spinn App (iOS / Android) or you can also contact support@spinn.com for assistance. If our support agents determine that the damage was caused by elements outside of your control and your machine is still under warranty, we will be sure to expedite the shipment of any replacement parts required or process your machine for repair.
Where can I buy spare parts?
Spare parts are available for purchase here. Spinn is built with detachable and replaceable parts. Please contact us directly if you experience any issues. In most cases, you will be able to install the replacement part on your own.
warranty & service
Does the Spinn Coffee Maker have a warranty?
Absolutely! Your Spinn Coffee Maker has a 45-day no questions asked return policy as well as a 1 yr warranty. You can access the Return Policy and Limited Warranty information here.
Can I get a refund?
Yes! Between the point of purchase and the shipment of your Spinn Coffee Maker, you can get a full refund by emailing support@spinn.com. Once you receive your Spinn Coffee Maker, you’ll need to refer to the Return Policy and Limited Warranty for refund instructions.
When will my credit card be charged?
Payments are processed upon checkout, so your card will be charged as soon as you place your order.
What is Affirm?
Affirm is a third party payment provider that offers financing options to our customers. You can learn more about how Affirm works by going here.
shipping
Where is Spinn available for purchase?
We are currently only shipping to the US. If you would like to be notified when we open shipment to your area, please feel free to contact support@spinn.com or sign up to our newsletter by scrolling to the bottom of our website.
Shipping and delivery
All Spinn Coffee Maker orders should take approximately 10 business days to arrive. You will receive a separate email with your tracking information as soon as your unit is dispatched.
Address confirmation is a requirement for our earliest adopters. If you belong to this group and have not yet received your unit, please be sure to contact info@spinn.com to have your shipment expedited as our correspondence may have been filtered into your Spam/Trash.
What is my batch number?
You can find your batch number by login into your Spinn Account on spinn.com and heading to the MACHINE ORDER tab.
How can I get the Primo Subscription?
Spinn Primo has been permanently discontinued. We want to provide our customers with the best shopping experience while also supporting our roasters in a post-COVID world. You see, the global supply chain crisis caused by the pandemic has made it so that courier prices have skyrocketed. Not only that, but sourcing and transporting coffee beans has become increasingly expensive for our roasters throughout this challenging time. As the situation developed, our free shipping subscription became unsustainable and we had to make the necessary changes to support everyone involved in the Spinn Market operation.
We hope that you can understand that we are still a small company and will continuously work towards improving our customers’ experience to the best of our abilities.
In order to stay in the loop for any future promotional offers on our website, we recommend you check out our newsletter. You can subscribe by scrolling to the bottom of our website and fill in the box that you will find at the very bottom of the page.
Please feel free to reach out to market@spinn.com should you have any further questions relating to the Spinn Market platform.
spinn market
What is the best roast for me?
If you’re new to the Spinn Market and are not sure where to start, we recommend you try the Spinn Blend first. You can also ask for recommendations from our coffee experts by reaching out to market@spinn.com.
What is Auto-Order?
This is the best way for our customers to keep their favorite beans on rotation and encourages repeat use and purchases within the marketplace. Spinn Market customers and Spinn Coffee Maker owners have the ability to curate an auto-order list with their bean preferences, which can be set for automatic ordering. The options can also be customized to set the order frequency and bag quantity.
I’d like to see my local roaster on the Spinn Market.
We want you to have the best Spinn Experience and using beans that have been uploaded to our database will certainly help! If you would like to recommend a roaster, please feel free to contact roaster@spinn.com to submit your requests.
My Spinn App isn’t recognizing my Spinn Market beans.
Sometimes the app might not recognize your Spinn Market purchase. If this happens, please contact our Live Support Team via the Spinn App (iOS / Android) or by reaching out to techteam@spinn.com for assistance.
spinn roasters
How do I become a Spinn Roaster?
We would love to hear from you! Our growing community of Spinn Roasters is always open to new submissions. If you would like to find out more about the Spinn Market and how you can be a Spinn Roaster, please reach out to Dayna at roaster@spinn.com.
How do I get approved as a Spinn Roaster?
If you have already signed up to be a Spinn Roaster, but have not been in touch with our Roaster Manager, you can reach out to roaster@spinn.com to expedite your sign up process.
I am a Spinn Roaster and would like to deactivate my profile.
Profile deactivations can be processed by reaching out to Dayna at roaster@spinn.com. You can also temporarily freeze your profile if you are unable to process orders by following the instructions provided in your Roaster Onboarding Kit. If you have misplaced this document, you can contact the above email for instructions.
referral program
How does it work?
As soon as your contact redeems their Referral Code, they will automatically get a $100 discount on their order and you will receive $100 in Coffee Credits that you can find in your Spinn Profile.
What rewards can I expect when I participate in Spinn’s Referral Program?
There is a 100 Coffee Credits incentive for our customers each time that a referral is successful and your contact purchases their Spinn Coffee Maker with your Referral Code.
What rewards will my contact get when I refer them?
When your contact redeems your Referral Code at checkout, they will get a $100 discount on their Spinn Coffee Maker.
Can I refer more than one person?
Absolutely! You are free to send Referral Codes to as many of your contacts as you’d like. Please bear in mind that you will get rewards only when your contact redeems your Referral Code at checkout.
How can I use my Coffee Credit?
As soon as the Coffee Credits have been issued to your account, you can find the credit in your Spinn Profile and begin spending them. You can consult this section at any time to review your balance. Coffee Credit can be used towards Spinn Market coffee purchases as well as Spinn Maintenance Products.
How does the Referral Code discount work?
The $100 discount from your Referral Code will only apply when purchasing a Spinn Coffee Maker.
I don’t have a Spinn Coffee Maker, can I use my own Referral Code to purchase my bundle?
Of course! Anyone with a Spinn Account can generate a Referral Code on the Spinn App. How you choose to use the code is entirely up to you. If you would like to use your own Referral Code to purchase a Spinn Coffee maker, you will be eligible for both rewards - you will receive a $100 discount on your Spinn Coffee Maker at checkout and will also get a 100 Coffee Credits Code sent to your email once you have completed your purchase.
What happens with my redeemed Coffee Credit if my Referral Contact receives a refund?
In the event that your Referral Contact cancels their order or returns their Spinn Coffee Maker for a refund, the remaining Coffee Credit balance will be revoked from your Spinn Account. Per our Credit Terms, Coffee Credit is not exchangeable for cash. The issuing and retraction of Coffee Credit is, therefore, at Spinn’s discretion and will be assessed by our Support Team on a case by case basis.
Does the Spinn Referral Program have an expiration date?
The Spinn Referral Program will be available for the foreseeable future. That being said, the Spinn Referral Program is subject to change or dissolution without previous notice. Redeemed Coffee Credit can also be revoked in the event that it has expired or that the order linked to your Referral Code is canceled.
oily dark beans
Can I use dark/oily beans with my Spinn?
We do not recommend using dark/oily beans with your Spinn Coffee Maker.
Why are dark/oily beans not the best match for my Spinn?
Darker roasts which have been processed for longer periods of time will secreet oils due to a chemical reaction that the beans have when exposed for prolonged periods to the heat. This oily coating can cause several issues in your Spinn Coffee Maker: the beans will not slide as easily towards the grinder and you may need to manually push them towards the grinder, unwanted residue will build up over time in your grinder and in the centrifugal brewer, which may lead to your machine needing maintenance more frequently.
Why do you have oily/dark beans available on the Spinn Market if you recommend not using them with my Spinn?
The Spinn Market was created to shine a spotlight on some of the best roasters in the country. Spinn Coffee Maker owners are able to easily make recipe adjustments through the Spinn App to get the best results with the information provided by our roaster community. That being said, our marketplace also caters to customers who do not use Spinn to brew their coffee. This is the reason why we do not make restrictions with the coffee offerings available on the Spinn Market.
How do I know if a coffee is not suitable for my Spinn Coffee Maker?
Roasters will add the Dark Roast tag when uploading their coffee offerings, this way you will know what roast level you are purchasing. You can also reach our Spinn Market Support Team by emailing market@spinn.com. Dayna & Melissa will be more than happy to assist you in determining the best roast for your needs.
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