when you share Spinn
From whole bean to cup.
What’s so different about Spinn Coffee?
What can I make with my Spinn Coffee Maker
What is Specialty Coffee?
Can I use any coffee?
Do I need any additional equipment?
Can I use the machine without the App?
Can I use the App without the Machine?
How do I install the App?
How do I set up a Spinn Account?
Can my entire household use their phones/tablets to operate our Spinn Coffee Maker?
Is it possible to connect more than one Spinn Coffee Maker to my Spinn Account?
Can I use the Spinn Coffee Maker in my office?
spinn coffee maker
Does the machine only work with whole beans?
How does my Spinn Coffee Maker grind my whole beans?
Which model is best suited for my needs?
Are all Spinn Coffee Makers easy to use?
What if I don’t know much about coffee?
What is a centrifugal brewer and how does it work?
What are brewing parameters?
How does the brewer get cleaned?
the water reservoir
How many servings can I make with a full water reservoir?
How much does the water reservoir hold?
How does my machine detect when water is running low?
How do I fill up the water reservoir?
How can I connect my machine to a water supply line?
How long is the technical life cycle of a Spinn Coffee Maker?
the water filter
What does the Intenza Water Filter do?
What are my benefits using the Intenza Water Filter?
- Improves the smell, taste and appearance of your coffee.
- Protects your Spinn Coffee Maker against limescale build-up.
- Increases the lifetime of your machine.
When do I need to replace the filter?
How can I replace the filter?
Where can I buy the Intenza Water Filter?
Are Spinn Water Filters recyclable?
What is the capacity of the bean reservoir?
How do I clean the bean reservoir?
How do I know when to refill the bean reservoir?
How long will the beans stay fresh inside the bean reservoir?
The bean reservoir’s lid is designed to keep your beans fresh for longer. That being said, we do not recommend keeping beans in the reservoir past the 2-week mark. If you do not drink coffee every day, please consider filling your Bean Reservoir half way for best results.
What kind of grinder does Spinn use?
Can I use pre-ground coffee?
used coffee grounds
Are the used coffee grounds really dry after the brewing process?
How often do I need to empty the residue bin?
How do I clean the residue bin?
How do I know the residue bin is full?
What can I do with the dry coffee grounds?
the drip tray
How do I remove the drip tray?
How do I clean the drip tray?
How do I know the drip tray is full?
Does the milk frother connect via WiFi or bluetooth?
How do I control the milk frother?
What type of milk can I use?
You can use all of your favorite milks and plant-based alternatives. Please note that the texture and consistency of your chosen milk will produce varying amounts of froth.
The Spinn Milk Frother is not suitable for heating up chocolate milk. Chocolate milk contains sugar that when heated can cause a coat of unwanted residue inside of the frother leading to malfunctions.
How can I make several beverages with hot milk foam in a row?
How can I heat milk without creating milk froth?
How can I clean the different parts of the milk frother?
What should I avoid when using the milk frother?
- Do not immerse the charging dock or container in water or any other liquid.
- Do not clean the charging dock or container in the dishwasher.
- Never use scouring pads, abrasive cleaning agents or aggressive liquids to clean the appliance.
Can I order Spinn Accessories separately?
What happens if one of my Spinn Coffee Maker’s parts is damaged/needs replacement?
Where can I buy spare parts?
warranty & service
Does the Spinn Coffee Maker have a warranty?
Can I get a refund?
When will my credit card be charged?
What is Affirm?
Where is Spinn available for purchase?
Shipping and delivery
All Spinn Coffee Maker orders should take approximately 10 business days to arrive. You will receive a separate email with your tracking information as soon as your unit is dispatched.
Address confirmation is a requirement for our earliest adopters. If you belong to this group and have not yet received your unit, please be sure to contact email@example.com to have your shipment expedited as our correspondence may have been filtered into your Spam/Trash.
What is my batch number?
How can I get the Primo Subscription?
Spinn Primo has been permanently discontinued. We want to provide our customers with the best shopping experience while also supporting our roasters in a post-COVID world. You see, the global supply chain crisis caused by the pandemic has made it so that courier prices have skyrocketed. Not only that, but sourcing and transporting coffee beans has become increasingly expensive for our roasters throughout this challenging time. As the situation developed, our free shipping subscription became unsustainable and we had to make the necessary changes to support everyone involved in the Spinn Market operation.
We hope that you can understand that we are still a small company and will continuously work towards improving our customers’ experience to the best of our abilities.
In order to stay in the loop for any future promotional offers on our website, we recommend you check out our newsletter. You can subscribe by scrolling to the bottom of our website and fill in the box that you will find at the very bottom of the page.
Please feel free to reach out to firstname.lastname@example.org should you have any further questions relating to the Spinn Market platform.
What is the best roast for me?
What is Auto-Order?
I’d like to see my local roaster on the Spinn Market.
My Spinn App isn’t recognizing my Spinn Market beans.
How do I become a Spinn Roaster?
How do I get approved as a Spinn Roaster?
I am a Spinn Roaster and would like to deactivate my profile.
spinn coffee order
How do I track my order?
My order has no updated tracking information.
My order is late and hasn't arrived.
My order was marked delivered but hasn't arrived - what do I do?
With major carriers like USPS or UPS, some orders may be marked delivered early and end up arriving a day or two later. If your order still hasn't arrived after 48 hours of being marked delivered, please reach out to our support team email@example.com
If your coffee has not arrived within 48 hours beyond the estimated delivery date as posted in your shipping confirmation email, do not hesitate to reach out firstname.lastname@example.org
Where is the rest of my order?
Our roasters ship orders directly from their roasting center to you. Multiple items purchased from different roasters in the same cart will be shipped separately.
*Please note that roasters have set individual roasting schedules, while many do not roast over the weekends or holidays.
Can I cancel my order?
If you have recently placed your order, our customer support team may be able to cancel it completely or partially. Once the roaster has processed and roasted the order, we're no longer able to stop it.
Our customer support team will do all that we can to help. Reach us via intercom support chat on the homepage/Spinn app or email us at email@example.com
Because we partner with our roasters for direct shipments from their corresponding locations, coffee orders cannot be combined with Spinn marketplace items.
Please note with coffee orders - The flat rate of 3.00 will be the cost no matter the quantity if from the same roaster, with an additional 3.00 for each roaster source.
How does it work?
As soon as your contact redeems their Referral Code, they will automatically get a $50 discount on their order and you will receive $25 in Coffee Credits that you can find in your Spinn Profile.